Nuts & Volts Standard Terms & Conditions (As of 23/09/2019)
NB: All of the references to “the company” in this statement refer to the company named above
1. Installation Work:
All electrical installation work will comply with BS7671:2018 and any amendments in force at the time of the works.
All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
Where agreed beforehand, chases to walls, etc. will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
All endeavours will be made to undertake installation work to a clean standard, using dust sheets and vacuum cleaning equipment as necessary.
(a)
(b)
(c)
(d)
(e)
(f)
(g)
2. Exclusions:
Clearing and / or moving of furniture and other items blocking access to work areas are not included.
Except where detailed, builders work (creating of holes larger than 110mm diameter, creating of support structures, etc.) are not included, except as outlined in 1d, e and f above.
Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included unless agreed prior to commencement. An additional charge will be made for this service.
(d)
(c)
(b)
(a)
3. Extras and Variations:
All extras and variations must be agreed in writing prior to commencement.
(a)
4. Pricing:
The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
Unless stated otherwise, the costs quoted assume standard working hours between the hours of 08:00 hrs - 17:30 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
Any additional work not covered in our quoted costs will attract additional time charge rate of £30.00 per hour plus materials cost inclusive of VAT.
All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
(a)
(b)
(c)
(d)
(a)
5. Deviations from Building Regulations and BS7671:
All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required.
6. Risk and Title of Goods:
The risk in all goods supplied shall pass to the Client upon delivery.
All goods supplied shall remain property of Nuts & Volts Property Maintenance until all sums due have been paid in full.
(b)
(a)
7. Warrantee:
Nuts & Volts Property Maintenance warrants its installation work to be defect free for a period of twelve months from invoice date. All notifiable electrical work is backed by the NICIEC warranty scheme however all other services do not have an insurance backed warranty and are provided directly by Nuts & Volts Property Maintenance. Such cover does not extend to goods not supplied by Nuts & Volts Property Maintenance, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
(a)
(a)
8. Payment:
Unless agreed in writing payment in full must be made on completion of the specified works.
9. Complaints Policy:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07891 562115 or write to us at 47 Barncroft Drive,
Lindfield, Haywards Heath, West Sussex RH16 2NJ or email us at allen@nuts-and-volts.co.uk. We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Complaints Process:
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On receiving a complaint, the details will be entered into the customer complaints control sheet.
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An acknowledgement letter will be sent out to the customer by return.
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The complaint will then be investigated within one week, visiting the site if necessary.
Justified Complaint
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If the company feels the complaint is justified, the customer will be contacted to discuss details of remedial work or to agree compensation.
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A letter confirming the visit or telephone conversation will be sent. The letter will have a reply slip for the customer to agree to the remedial work or compensation.
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The customer complaints control sheet will be updated.
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After the remedial work or compensation has been finalised, a letter will be sent for the customer to confirm the complaint has now been resolved.
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The customer complaints control sheet will be updated.
Unjustified Complaint
If the company feels the customer’s complaint is unjustified a letter will be sent to the customer.
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The customer complaints control sheet will be updated.